​At The Law of Life Charitable Trust, we deeply appreciate your generosity and support of our mission to advance Christian outreach and community service across New Zealand. As a registered charitable trust, we rely on the goodwill and contributions of donors like you.

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This Refund Policy outlines the circumstances under which donations may be refunded.

 

1. Donations Are Generally Non-Refundable

As a charitable organisation, all donations made to The Law of Life Charitable Trust are considered non-refundable, unless a specific error has occurred. This aligns with standard practice under New Zealand charitable and tax laws.

However, we understand that mistakes can happen. If you have made an error in your donation or believe there is a valid reason for a refund, please contact us as soon as possible.

2. Requesting a Refund

To request a refund, please contact us within 7 days of the donation date. You will need to provide the following information:

• Full name

• Date and amount of donation

• Method of payment

• Reason for requesting the refund

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Contact us at:
Email: lawoflifect@outlook.com

3. Eligibility for Refunds

Refunds may be issued under the following conditions:

• Duplicate donation: If a technical or human error causes a duplicate donation.

• Incorrect amount: If you accidentally enter the wrong donation amount.

• Unauthorised use: If a donation was made fraudulently or without your permission.

Refunds will not be provided in the following cases:

• Change of mind after donation.

• Dissatisfaction with how the funds are used (as long as funds were used in line with our charitable purposes).

• Donation was made more than 7 days ago.

All refunds are at the discretion of the Board of Trustees and may require proof of payment or additional verification.

4. Refund Process

If your request is approved, we will process the refund via the original payment method. Please allow up to 10 business days for the refund to be completed.

5. Tax Receipts and Adjustments

If a donation refund is granted, any corresponding tax receipt issued by us will be deemed void, and you must not use it for claiming tax deductions.

6. Contact

If you have any questions about this policy or need assistance, please get in touch:

The Law of Life Charitable Trust
Email: lawoflifect@outlook.com
Website: www.lawoflife.nz